2024-25 Yellow Book: Consumer Protection / Information

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The agencies listed here provide information and guidance for people who need assistance in managing financial resources, evaluating competitive products and services, understanding their consumer rights and seeking redress when they believe their rights have been violated.

These providers can assist in identifying and avoiding fraud and scams, offer education or counseling about credit and financial issues, advocate for you if you are a victim of a scam or financial exploitation, and other services.

Telephone scams are still out there! Report any suspicious calls you have received to the proper authorities.

Here are some useful tips to keep in mind:

  • Remember, no government agency will ever call you and ask for your Social Security number, bank account information or address unless you ask them to.
  • Have you checked into the background of people you are doing business with, especially if they will be working in or around your home?
  • Be wary of giving out your personal or private information over the phone unless you initiated the call.

AARP ELDERWATCH

  • (800) 222-4444 x2
  • 303 E 17th Ave, #510, Denver, CO 80203
  • Fights financial exploitation of older Coloradans through information, assistance and referrals.
  • www.aarp.org

AARP TAX PREPARATION ASSISTANCE

  • (888) 687-2277
  • Free to low/moderate income, priority for 60+. Call for locations.
  • www.aarp.org

AMERICAN CIVIL LIBERTIES UNION (ACLU), CO

ANNUAL CREDIT REPORT REQUEST SERVICE

BETTER BUSINESS BUREAU (BBB)

BROTHERS REDEVELOPMENT

  • (844) 926-6632
  • (719) 888-9134
  • 2860 S Circle Dr, #307, Colorado Springs, CO 80906
  • Fair housing information, home buyer and renter education and consumer counseling.
  • www.brothersredevelopment.org

CALL FOR ACTION, CHANNEL 11 NEWS

  • (719) 634-2844
  • 7250 Campus Dr, Colorado Springs, CO 80920
  • Assist consumers in resolving issues with businesses and other organizations after their own efforts have failed.
  • www.kktv.com

CLERK & RECORDER, EL PASO COUNTY

  • (719) 520-6202
  • 1675 W Garden of the Gods Rd, Colorado Springs, CO 80907
  • Marriage licenses, handicapped tags, real estate transactions and voter registration.
  • https://clerkandrecorder.elpasoco.com

COLORADO ATTORNEY GENERAL

  • (800) 222-4444
  • (720) 508-6012
  • 1300 Broadway, 6th Floor, Denver, CO 80203
  • Handles complaints about creditors, finance companies, payday lenders, consumer fraud scams and more.
  • www.coag.gov

COLORADO CIVIL RIGHTS DIVISION

COLORADO COALITION FOR ELDER RIGHTS AND ABUSE PREVENTION (CCERAP)

  • 1575 Sherman St, Denver, CO 80203
  • Provides education, training, and links to resources.
  • Contact by email only – info@ccerap.org
  • www.ccerap.org

COLORADO DEPT OF REGULATORY AGENCIES (DORA)

  • (800) 886-7675
  • (303) 894-7855
  • 1560 Broadway, #110, Denver, CO 80202
  • Call/write for information, file complaint against a business/licensed individual.
  • www.colorado.gov/dora

COLORADO DIVISION OF LABOR

  • (888) 390-7936
  • (303) 318-8441
  • 633 17th St, #600, Denver, CO 80202
  • Answers questions about wages, hours, labor standards.
  • www.coloradolaborlaw.gov

COLORADO NO-CALL LIST

COLORADO SPRINGS DRIVER’S LICENSE OFFICE

COLORADO TAXPAYER SERVICE, DEPT OF REVENUE

  • (303) 238-7378
  • (719) 594-8706
  • 2447 N Union Blvd, Colorado Springs, CO 80909
  • Income tax, rent/heat rebate for elderly, disabled and low-income.
  • www.colorado.gov/revenue

DEPARTMENT OF MOTOR VEHICLES, EL PASO COUNTY

DISABILITY LAW COLORADO

  • (800) 288-1376
  • (303) 722-0300
  • 455 Sherman St, #130, Denver, CO 80203
  • Protects and promotes the rights of seniors and people with disabilities.
  • www.disabilitylaw.org

INTERNAL REVENUE SERVICE

  • (844) 545-5640
  • (719) 226-3300
  • 2864 S Circle Dr, #700, Colorado Springs, CO 80906

INTERNAL REVENUE SERVICE, TAXPAYER ADVOCATE SERVICE

NAACP

NATIONAL COMMITTEE FOR QUALITY ASSURANCE

  • (888) 275-7585
  • (202) 955-3500
  • 1100 13th St NW, Third Floor, Washington, DC 20005
  • Organization that works to improve health care quality.
  • www.ncqa.org

NATIONAL COUNCIL ON AGING: REVERSE MORTGAGE COUNSELING SERVICES

NATIONAL DO NOT CALL REGISTRY

OFFICE OF FAIR HOUSING & EQUAL OPPORTUNITY

  • (303) 672-5440
  • 1670 Broadway St, Denver, CO 80202
  • Investigates housing discrimination.
  • www.hud.gov

PASSPORTS, UNITED STATES POSTAL SERVICE

USAGOV

US POSTAL SERVICE CONSUMER AFFAIRS

  • (800) 275-8777
  • (303) 853-6185
  • 7500 E 53rd Pl, #2214, Denver, CO 80266
  • Handles USPS complaints.
  • www.usps.com

VOTER REGISTRATION, EL PASO COUNTY